Support
Questions, answered plainly
Most of what people ask is below. If your question is not here, write to us and a person will reply.
Frequently asked
Does it cost anything to play?
No. Every part of this site is free, and no purchase is necessary at any point. There is no coin store, no subscription and no payment form anywhere on the domain.
Can coins be cashed out or exchanged?
No. Coins are a scorekeeping device inside the page. They have no cash value and cannot be redeemed, transferred, sold or swapped for money, goods, prizes, credits or entries of any sort.
My balance disappeared after a refresh.
That is intentional. The balance lives only in the browser tab, so reloading starts a clean session at 1,000 coins with a freshly shuffled deck. Nothing is stored and nothing is lost.
How does a round of Apsis Pass settle?
You choose a rank and a stake, then two cards are drawn in order from a shuffled deck. A match on the first card loses the stake, a match on the second card pays 1 : 1 with the stake returned, and no match at all is a push that returns the stake in full.
Is the deal actually random?
Yes. The deck is shuffled with a Fisher–Yates pass and the two cards are drawn sequentially from it, with the shoe carrying over between rounds and rebuilding when it runs low. The outcome is decided before the animation plays, not by it.
The deal button will not respond.
It locks in three situations: no rank has been selected yet, the chosen stake is larger than your balance, or a round is still resolving. The message beneath the controls always says which one applies.
Do I need an account?
There are no accounts. Nothing to register, nothing to remember and no password to lose.
Which browsers are supported?
Any current version of Chrome, Firefox, Safari or Edge, on desktop or mobile. JavaScript must be enabled for the table to run; the rest of the site reads fine without it.
Is this gambling?
No. Top Ball Games offers social gaming only: no real-money wagering, no prizes of value and no way to convert play into anything outside the page. The site is intended for adults aged 18 and over.
Contact
Write to the team
Email support@topballgames.com and you will hear back within two business days. There is no ticket portal and no chatbot in the way.
To make a reply useful on the first try, tell us which browser and device you are using, what you expected the table to do, and what it did instead. A screenshot of the result panel usually settles a rules question in one message.
Press and partnerships
Use the same address with “Press” in the subject line. We are happy to talk about how the game was built, and we do not run affiliate arrangements with real-money operators.
- Concerned about your own play? Start with Responsible Play.
- Data questions are covered in the privacy notice.
- Site rules live in the terms of use.